Legal · Refunds

Refunds & cancellations

This policy applies to payments made through the AthElite platform, including Sppeak, operated by Kshetrakul Sports Private Limited.

Last updated: 13 October 2026

Bookings at facilities

Standard cancellation window

Most payments are for bookings — court time or coaching — at independent facilities. Cancellations follow the facility’s terms; unless a facility sets its own, our standard applies:

100%

Full refund

Cancel 24 hours or more before

50%

Half refund

Cancel less than 24 hours before

No refund

No-show

Booked with a facility? Their cancellation terms take priority — the standard above applies only where a facility hasn’t set its own.

Payments

How refunds are paid

5–7 days

for an approved refund to reflect in your original payment method, processed via Razorpay.

What comes back

Refunds go to your original payment method — or as store credit where the facility offers it. Only amounts you actually paid are refunded; promotional discounts are not.

Good to know

Facility cancellations & taxes

If a facility cancels your booking — for example due to weather or maintenance — you’re entitled to a full refund or a reschedule.

Taxes

Where GST or other taxes were charged, any refund includes the proportionate tax, as required by law.

Tournament entries on Sppeak

Entry fees for tournaments

Tournament entry fees paid online on Sppeak (sppeak.tech) are collected through Razorpay on Kshetrakul Sports Private Limited’s merchant account and passed to the organiser running the event. Fees paid by UPI or cash go directly to the organiser, who handles their refunds. The rules below apply to fees paid online.

Entry fees paid online are not refundable once your entry is confirmed.

Cancelled event or category

If the organiser cancels the event or a whole category, the fee for that category is refunded in full to your original payment method within 5–7 days of approval.

Ineligible entries

If the organiser removes an entry under its published terms — for example a team found ineligible for a graded category — the fee is not refunded.

Service delivery

Nothing is shipped. A confirmed entry is your place in the tournament on the dates and at the venue shown on its page.

Payments we cannot use

If an online payment reaches us for an entry that is already paid or already withdrawn, we refund it in full automatically. For example, if you pay twice for the same entry, we refund the second payment.

Support

Request a refund

How to request

Email info@athelite.tech or call +91 92745 73799, or contact the facility or tournament organiser directly. For a Sppeak entry, we pass your request to the organiser, who decides it.

2 days

we acknowledge your request and confirm approval, or the reason for any rejection. For a Sppeak entry, we confirm that we have passed it to the organiser.

30 days

target to resolve any grievance escalated to our Grievance Officer.

For a Sppeak tournament entry, the organiser running the event decides refund requests under the event’s rules and the tournament entry terms above. Refunds of fees paid online are paid back through Razorpay to your original payment method; refunds of fees paid by UPI or cash are paid by the organiser directly.

Grievances

Not satisfied?

If you’re not satisfied with an outcome, contact our Grievance Officer at info@athelite.tech. We aim to resolve grievances within 30 days.

Questions about a refund?

We're happy to help — reach out any time.