Legal · Refunds
Refunds & cancellations
This policy applies to payments made through the AthElite platform, operated by Kshetrakul Sports Private Limited.
Last updated: 10 August 2026
Bookings at facilities
Standard cancellation window
Most payments are for bookings — court time or coaching — at independent facilities. Cancellations follow the facility’s terms; unless a facility sets its own, our standard applies:
100%
Full refund
Cancel 24 hours or more before
50%
Half refund
Cancel less than 24 hours before
0%
No refund
No-show
Booked with a facility? Their cancellation terms take priority — the standard above applies only where a facility hasn’t set its own.
Payments
How refunds are paid
5–7 days
for an approved refund to reflect in your original payment method, processed via Razorpay.
What comes back
Refunds go to your original payment method — or as store credit where the facility offers it. Only amounts you actually paid are refunded; promotional discounts are not.
Good to know
Facility cancellations & taxes
If a facility cancels your booking — for example due to weather or maintenance — you’re entitled to a full refund or a reschedule.
Taxes
Where GST or other taxes were charged, any refund includes the proportionate tax, as required by law.
Support
Request a refund
How to request
Email info@athelite.tech or call +91 92745 73799 — or contact the facility directly.
2 days
we acknowledge your request and confirm approval, or the reason for any rejection.
30 days
target to resolve any grievance escalated to our Grievance Officer.
Grievances
Not satisfied?
If you’re not satisfied with an outcome, contact our Grievance Officer at info@athelite.tech. We aim to resolve grievances within 30 days.
Questions about a refund?
We're happy to help — reach out any time.
